Billing & FAQ
Questions we get asked
How Nexios Connect works commercially, and what to expect when you sign up.
Who can buy from Nexios Connect?
We supply businesses: broadcasters, integrators, enterprises and service providers. We don't sell SIMs to individual consumers.
How does billing work?
Services run on a prepaid deposit. You pay an initial deposit before SIMs or eSIMs are activated, based on the plan and expected usage. Usage above the deposit is invoiced at the end of the month.
Can the deposit change?
Yes. We review the deposit against your average monthly usage over the previous three months and may adjust it up or down.
How are roaming rates set?
You accept a rate card for each country you use. Once accepted, that rate is fixed for the billing period, and any queries are handled as usage queries with full logs.
Can I control how much data a SIM uses?
Yes. The platform lets you set usage thresholds, alarms and limits per SIM, so you're warned before costs run away.
Can I trial the SIMs first?
For broadcast clients we can arrange a proof of concept on your own equipment. Contact us with your kit and the locations you work in.
Do you supply routers as well?
Yes. We supply Celerway multi-WAN routers and can design the router and SIM setup together.
Still have a question?
Call or email us and we'll get back to you.